Yes, we provide free shipping on all prepaid orders across India.

At Buksaa, each bag is handcrafted with care and carefully inspected before it leaves our studio to ensure it meets our quality standards.

Returns & Refunds:

We do not accept returns or provide refunds once an order has been placed.

Exchanges:

Exchanges are available only in cases where you receive an item with a manufacturing defect or a product different from the one you ordered.

Once your order has been dispatched, we’ll share the tracking details with you so you can easily follow your shipment’s journey.

Your Buksaa bag is made from genuine leather, a natural material that becomes richer and more distinctive with age. Proper care will help preserve its character, finish, and structure over time.

Care Instructions:

• Store your bag in the provided dust bag when not in use.
  
• Keep it away from prolonged exposure to direct sunlight and excessive heat.
  
• Avoid contact with water, perfumes, oils, makeup, and harsh chemicals.
  
• If the bag gets wet, gently dab it with a soft cloth and let it dry naturally. Avoid hairdryers or direct heat.
  
• For regular cleaning, use a soft, dry cloth. For deeper cleaning, use a leather cleaner suitable for genuine leather.
  
• To help retain its shape, fill the bag with soft tissue or paper while storing.
  
• Variations in grain, texture, and colour are natural characteristics of genuine leather, making every Buksaa bag unique.